Administration & Training
When you purchase TrackAble one of our experienced trainers will deliver a half days on-line training.
First Session
The first session is with the teachers and your TrackAble administrators giving an overview of TrackAble and its many features. We also cover how to baseline, set targets and all the different ways to complete assessment.
Second Session
The second session is with your TrackAble administration advisor going through all the settings on TrackAble (many of TrackAble’s features are turn on or turn off allowing you to “bespoke” the system to your own needs). We will go through adding pupils, adding users, setting permission groups (you determine who can do what on TrackAble), adding assessment frameworks, custom fields, terminology etc.
At the end of this session you will know how and where to change your settings and features on TrackAble.
Training Supplement
Our training is supplemented by our extensive on-line knowledge base where customers can get instructions on how to use all the features on TrackAble and get answers to many support questions themselves.
We also have a dedicated Help Desk is available Monday to Friday from 8:30-16:30
It’s a Matter of Pride
We pride ourselves on our average administration response time for support email requests of 30 minutes.
If required, you also have the opportunity to book additional half-day “bespoke” training sessions via our helpdesk Page
